Terms of Service for Luvmate AI

1. Age Requirement and Explicit Content Warning

1.1. Age Requirement. YOU MUST BE AT LEAST 18 YEARS OF AGE or the age of legal majority in your jurisdiction to create an account and use the Service. By creating an account, you represent and warrant that you meet this age requirement. We do not knowingly collect information from or direct any content to individuals under 18.

1.2. Explicit Content. You acknowledge and agree that the Service is designed to generate and display content of an explicit, adult, and sexual nature ("NSFW Content"). You understand that you may be exposed to materials that you find offensive, indecent, or objectionable. You choose to access this content voluntarily and at your own sole risk. If you are not comfortable with such content, you must not use the Service.

2. User Accounts

2.1. Account Creation. To access most features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate.

2.2. Account Security. You are responsible for safeguarding your account password and for any activities or actions under your account. You agree to notify us immediately of any unauthorized use of your account.

2.3. Account Limitations. You may not create more than two (2) accounts per person. We reserve the right to suspend or terminate any duplicate accounts.

3. Purchases, Subscriptions, and Payments

3.1. Service Model. The Service is offered on a "freemium" basis. Basic access may be free, but certain features, higher usage limits, or advanced AI models require the purchase of a subscription ("Subscription") or digital tokens ("Tokens").

3.2. Subscriptions.

(a) Billing. We offer recurring Subscription plans. By purchasing a Subscription, you authorize us to charge your chosen payment method on a recurring basis (e.g., monthly) without further authorization from you, until you cancel.

(b) Automatic Renewal. YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF EACH BILLING CYCLE UNLESS YOU CANCEL IT. You can manage and cancel your Subscription through your account's "Settings/Billing" section.

(c) Promotional Offers. We may offer promotional subscription rates (e.g., "$2 for the first month"). Such offers are limited to one per person across all accounts and may not be reused.

3.3. Tokens. Tokens may be purchased on a one-time basis and are consumed when you send messages or use specific features. The number of Tokens consumed per action may vary depending on the AI model or feature used.

3.4. Payment Processor. All payments are processed through our third-party payment processor, Paddle.com. Your payment is subject to Paddle's own terms and conditions. We are not responsible for any errors by the payment processor.

3.5. Price Changes. We reserve the right to change the prices for Subscriptions or Tokens at any time. We will provide you with reasonable prior notice of any price changes.

4. Refund Policy

4.1. Subscriptions. All fees paid for Subscriptions are non-refundable. When you cancel a Subscription, you will retain access until the end of your current billing period, but you will not be refunded for any portion of that period.

4.2. Tokens. You may request a refund for a purchase of Tokens within fourteen (14) days of the purchase date, provided that you have not used any of the Tokens from that specific purchase batch. If you have used one or more Tokens from a purchase, that purchase becomes entirely non-refundable.

5. User-Generated Content (UGC)

5.1. Your Content. You can create and upload content to the Service, including but not limited to AI character profiles, images, prompts, your username, and profile descriptions ("User-Generated Content" or "UGC").

5.2. Your Responsibility. You are solely responsible for the UGC you create and for any consequences of posting or publishing it. You represent that you have all necessary rights to your UGC and that it does not violate any laws or third-party rights.

5.3. License to Us. By creating or uploading UGC, you grant us a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, host, store, display, reproduce, modify, and distribute your UGC solely for the purposes of operating, developing, providing, and improving the Service. This license is limited to the scope of the Service and does not grant us rights to sell or otherwise distribute your UGC outside of it.

5.4. Content Removal. We do not review all UGC but reserve the right to remove or disable access to any UGC for any reason, particularly if it violates these Terms or applicable law.

6. Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Using the Service for any illegal purpose or in violation of any local, state, national, or international law (including the laws of the EU, UK, and USA).
• Spamming, fraud, phishing, or any form of deceptive or unsolicited communication.
• Generating, uploading, or sharing content that is illegal, such as child abuse material, content that incites violence or hatred, or violates intellectual property rights.
• Attempting to probe, scan, or test the vulnerability of any system or network or breach any security measures.
• Impersonating another person or misrepresenting your age.

7. Intellectual Property

All rights, title, and interest in and to the Service (excluding UGC), including our website, design, logo, software, and underlying code, are and will remain the exclusive property of Luvmate AI and its licensors. You may not copy, modify, or create derivative works based on the Service.

8. Term and Termination

These Terms will remain in full force and effect while you use the Service. We may suspend or terminate your account and your access to the Service at any time, without notice, for any reason, including but not limited to your breach of these Terms.

9. Disclaimers and Limitation of Liability

9.1. Disclaimer of Warranties. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

9.2. Limitation of Liability. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LUVMATE AI OR ITS OPERATOR BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE.

IN NO EVENT SHALL OUR AGGREGATE LIABILITY EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100.00) OR THE AMOUNT YOU HAVE PAID US, IF ANY, IN THE PAST SIX (6) MONTHS FOR THE SERVICE.

10. Indemnification

You agree to defend, indemnify, and hold harmless Luvmate AI and its operator from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from: (i) your use of and access to the Service; (ii) your violation of any term of these Terms; or (iii) your UGC.

11. Governing Law

These Terms shall be governed and construed in accordance with the laws of Ukraine, without regard to its conflict of law provisions. For users residing in the EU or UK, this does not deprive you of the mandatory consumer protections of your country of residence.

12. Dispute Resolution: Binding Arbitration & Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR RIGHTS.

12.1. Agreement to Arbitrate. You and Luvmate AI agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, or the use of the Service (collectively, "Disputes") will be resolved by binding arbitration, except that each party retains the right to bring an individual action in small claims court.

12.2. Class Action Waiver. YOU AND Luvmate AI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

12.3. Jurisdiction for Disputes. For any dispute not subject to arbitration, you agree to submit to the personal and exclusive jurisdiction of the courts located in Kharkiv, Ukraine.

12.4. Notice for EU/UK Consumers. For consumers residing in the European Union or the United Kingdom, this arbitration agreement does not prevent you from bringing a claim in the courts of your country of residence, as provided for by applicable consumer protection law.

13. DMCA Copyright Policy

We respect the intellectual property rights of others. If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information in writing:

• A physical or electronic signature of the copyright owner or a person authorized to act on their behalf.
• Identification of the copyrighted work claimed to have been infringed.
• Identification of the material that is claimed to be infringing and where it is located on the Service.
• Your contact information, including your address, telephone number, and an email address.
• A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner.
• A statement that the information in the notification is accurate, and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

Our designated Copyright Agent for notice of claims of copyright infringement can be reached at: dmca@luvmateai.com

14. General Provisions

14.1. Entire Agreement. These Terms constitute the entire and exclusive understanding and agreement between you and Luvmate AI regarding the Service.

14.2. Severability. If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the other provisions of these Terms will remain in full force and effect.

14.3. Contact Information.

• For technical support or general questions: support@luvmateai.com
• For automated system messages: noreply@luvmateai.com (this is an unmonitored address)
• For legal notices or copyright claims, please see the relevant sections above.