Privacy Policy for Luvmate AI

1. Information We Collect

We collect information in three main ways:

1.1. Information You Provide to Us

• Account Information: When you create an account, we collect your email address, username, and a hashed version of your password.
• User-Generated Content (UGC): We collect the content you create on the Service, including AI character profiles, prompts, images, personality descriptions, and the content of your conversations with the AI characters. Given the nature of the Service, this may include sensitive and explicit personal information.
• Payment Information: When you make a purchase (Subscription or Tokens), our third-party payment processor, Paddle, will collect your payment information. We do not directly store your full credit card number. We only receive information necessary to confirm the transaction, such as a transaction ID and your subscription status.
• Communications: When you contact us for support via support@luvmateai.com, we collect your email address and the content of your message.

1.2. Information We Collect Automatically

• Usage Data: We automatically collect information about how you interact with the Service. This includes your IP address, browser type, operating system, device information, pages you visit, the time and date of your visit, and other diagnostic data.
• Cookies and Similar Technologies: We use cookies to operate and administer our Service, authenticate you, and improve your experience. A cookie is a piece of information sent to your browser that allows the Service to remember information about your visit. You can instruct your browser to refuse all cookies, but some parts of our Service may not function correctly.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Maintain the Service: To create your account, enable you to create and interact with AI characters, and process your purchases.
• To Improve and Personalize the Service: To understand how our users interact with the Service and to develop new features and functionalities.
• To Communicate With You: To send you important service-related notifications (via noreply@luvmateai.com), respond to your support requests, and inform you about changes to our Terms or this Policy.
• For Security and Fraud Prevention: To protect the security of our Service, prevent fraud, and enforce our Terms of Service.
• To Comply with Legal Obligations: To comply with applicable laws, regulations, or legal processes.

3. How We Share Your Information

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

• Service Providers: We share information with third-party vendors who perform services on our behalf, such as cloud hosting providers, payment processors (Paddle), and analytics services. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
• Legal Compliance: We may disclose your information if we believe it is necessary to comply with a law, regulation, legal process, or governmental request; to protect the safety of any person; to address fraud, security, or technical issues; or to protect our rights or property.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We will retain your personal information for as long as your account is active or as needed to provide you with the Service. We may also retain your information for a longer period as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. You can delete your account at any time, which will result in the deletion of most of your personal information from our active systems.

5. Your Data Protection Rights (GDPR & UK GDPR)

If you are a resident of the European Economic Area (EEA) or the United Kingdom, you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

• The right to access, update, or delete the information we have on you.
• The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
• The right to object. You have the right to object to our processing of your Personal Data.
• The right of restriction. You have the right to request that we restrict the processing of your personal information.
• The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable format.
• The right to withdraw consent. You also have the right to withdraw your consent at any time where we relied on your consent to process your personal information.

To exercise any of these rights, please contact us at support@luvmateai.com.

6. Notice to California Residents (CCPA)

Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information. These include the Right to Know what personal information is collected and the Right to Delete their personal information. As stated above, we do not sell your personal information. To exercise your rights under the CCPA, please contact us at support@luvmateai.com.

7. International Data Transfers

Our Service is operated from Ukraine. If you are accessing the Service from outside Ukraine, please be aware that your information will be transferred to, stored, and processed in Ukraine. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy, and we use appropriate legal mechanisms, such as Standard Contractual Clauses, to protect your data when it is transferred.

8. Data Security

We implement reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

9. Children's Privacy

The Service is not intended for or directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information from our files.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We may also notify you via email or through a notice on the Service prior to the change becoming effective.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at: support@luvmateai.com.